Official Licensing & Refund Terms

Refund & Cancellation Policy

SuperBizz provides a full 15-Day Free Evaluation Trial across standard plans so you can test everything before purchasing. Please review our official policy on digital license keys below.

Try Before You Buy: 15-Day Free Evaluation Demo

We strongly believe in complete transparency. Every prospective merchant receives a 15-Day Free Demo with full operational access to test counter billing, inventory tracking, GST returns, thermal printing, and backup systems on their own PC before making any payment.

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15-Day Free Demo & SuperBizz Modified Enterprise Exception

A 15-day free evaluation demo is freely available for all standard tiers: SuperBizz 100, SuperBizz Start, SuperBizz Premium, Accounts Pro, and SuperBizz Enterprise.

SuperBizz Modified Enterprise Demo Policy

Please note that SuperBizz Modified Enterprise does not have a demo plan. This tier involves custom architectural development tailored specifically to the individual customer’s business processes, custom database schemas, and proprietary ERP workflows. Because each build is unique to the client's business, a pre-packaged generic demo cannot be created.

Mandatory Advisory: Before commissioning or purchasing the Modified Enterprise tier, customers are advised and required to test the "SuperBizz Enterprise" demo plan first to experience the underlying platform architecture, and participate in a pre-purchase technical consultation (+91 93130 52303).

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Strict No Money-Back Refund Policy (Non-Reversible Serial Key)

Because all customers are provided with an extensive 15-Day Free Evaluation Demo to thoroughly test and verify the software before purchasing, no money-back refunds are available once a payment has been made and a paid commercial plan is purchased.

Non-Reversible Digital License: Once a commercial Serial Number / License Key has been generated and dispatched to the customer via Email, SMS, or WhatsApp, the license is permanent, hardware-bound, and strictly non-reversible and non-refundable.

Commercial serial keys are intangible digital cryptographic goods that cannot be re-claimed or revoked once issued. Therefore, please ensure you have tested the software completely during the 15-day demo period prior to making any payment.

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Support & Issue Resolution Options (Beyond Refund)

While refunds are not offered for activated digital licenses, we provide comprehensive, dedicated technical support to guarantee your business runs smoothly. If you experience any technical glitch, setup difficulty, or operational issue, we offer multiple support systems:

Raise Support Ticket

Use the in-app "Raise Ticket" feature inside SuperBizz to track issues with logs and screenshots.

Phone & WhatsApp Helpline

+91 93130 52303 (Mon–Sat 10 AM to 7 PM).

Email Assistance

support@superbizz.app (Response within 24 business hours).

Remote Desktop Support

Live AnyDesk or TeamViewer screen sharing for printer setup, GST linking, and data migration.

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Subscription Expiry & Cancellation Policy

Commercial subscription plans are prepaid for 12 months and do not auto-debit your bank account or auto-renew. If you choose not to renew at the end of your 1-year cycle, your license simply expires naturally. No manual cancellation action is required, and all your business data remains 100% safe, encrypted, and accessible on your local computer.

Have technical questions before purchasing? Contact our technical sales team for a personalized pre-purchase consultation.